Return Policy

NATIONAL SHIPPING
Shipping Method
FedEx: Delivery within 1-5 business days after processing.
Important: All orders will be shipped within 1-3 business days from our warehouse in Cartagena, Colombia.

INTERNATIONAL SHIPPING
Shipping Methods
FedEx: Delivery in 1 to 10 business days after processing.
Important: All orders will be shipped within 1-3 business days from our warehouse in Cartagena, Colombia.
Bahama Mama ships internationally with the help of FedEx. Please note that we will not accept and cannot process any international returns.
*Tax and duty costs are not included in the price. We ship all items with duty free delivery (DDU). All international packages may be subject to duties and taxes. Duty free package limits are set by local customs authorities. The customer is responsible for these costs, we recommend that you please check your local customs website for estimated costs.

RETURN POLICY

RETURNS

BAHAMAMAMA BEACHWEAR S.A.S offers its Clients the possibility of retracting their purchase during the first 3 working days after the delivery of the product.

The process for requesting a retraction is as follows:
Send an email within 3 working days after receiving the product to info@bahamamama.com.co with the reason for return and if you require the same product, a different one, or a refund. Note: it is important to be very specific about the reasons for return.
The customer is responsible for the return costs.
The customer has 3 days after deciding to make the exchange to take the product to the address indicated by BAHAMAMAMA BEACHWEAR S.A.S
The product must be in perfect condition and in its original packaging, including all packaging and labels.
When the product is received, the supplier makes the quality control that takes approximately 3 working days. When the condition of the product is determined and the exchange or refund is authorized, we will proceed with the option chosen by the customer.
Discounted products have NO exchange or refund.
Bahama Mama makes international shipments with the help of FedEx. Please note that we will not and cannot process any international returns.
Refunds will only be made by bank consignment to the account specified by the customer.

INCORRECT / DAMAGED ORDERS
If the Customer receives a product with different characteristics from those described on the page at the time of purchase, the procedure for requesting a product change is as follows:
Within 2 days after receiving the product, the customer must take photos showing the wrong product and send them to info@bahamamama.com.co with the order number.
Once it is verified that the product has arrived in error, a collection guide will be sent to the client and BAHAMAMAMA BEACHWEAR S.A.S will be in charge of collecting the product in the same place where it was delivered and once the wrong product has been collected, the correct product will be sent.